1. Processing time

An item’s processing time depends on our brand partner and its particular design. Hence, it takes a certain time to process one and we provide you with this information in each product page; on the right side under the Product’s name and the Product’s Description.

Please be aware of the information and make a perfect shopping plan for yourself if you would need your item to arrive on time for a specific occasion. 

*Please note that processing time does not include shipping time.*

We curate authentic global brands which means the brands fulfill your orders as they come in.

NOTE 1: if you order from multiple brands. Good Girl Rebel consolidates it and ships it all together to you for a seemless experience for our customers.

NOTE 2: While the brands fulfill the orders. We act as the enforcer to our brands and protector for our customers to make sure they are receiving the quality promised.

(So, your purchases and refunds are safe should it come to that!)

YES : We can offer faster shipping.

BUT

We cannot offer faster processing Time. Processing time is typically set

NOTE: Faster Shipping Time offered will start after the processing time

THIS MEANS

Example: Each product has a specific PROCESSING TIME (this can be found on your specific product page)

If you order a product with 5 business days as the processing Time.

And Choose to pay for 3-4 Business day expedited shipping.

It means Your Item will be shipped out After the 5 days of processing has finished.

After it is shipped, you should expect to get it within 3-4 Business days.

STANDARD SHIPPING : Processing Time + Brand Shipping Time (This can be found on product specific pages)

EXPEDITED SHIPPING : Processing Time + Expedited Shipping Time

STANDARD USA SHIPPING $75+ = FREE

EXPEDITED USA SHIPPING FLAT RATE = $85

INTERNATIONAL SHIPPING

Standard International: Flat rate $75

Expedited international: Flat rate $95

Keeping phone record and retrieving it is a long and tedious process and we like things simplified.

We like our customers to either Chat with us, or contact us through email. That way it is easier for both sides revert back to our correspondence .

Don't worry please inform us as soon as you notice the problem and we will try our best to make it right. However any changes can only be made before the order is dispatched by the brands.

Otherwise, GOOD GIRL REBEL is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please provide as much information about your address as possible when filling check out form.

Can I change item(s) ( size, color, other products ) after placing an order?

In case you want to change the color or size when your order is under the fulfillment process, please contact us via email support@goodgirlrebel.com as soon as possible and we will try our best to change the item for you. 

Be aware that changes can add additional time to your order processing time.

However, in case your item(s) has been completely processed and shipped, your request of changing the item(s) will not be approved. 

Otherwise, once your parcel has been dispatched, you have to wait until you receive your package and do the exchanging request. We accept exchanging merchandise (if the mistake is on your end) due to ordering the wrong size for once and only. However, you will need to pay for all returned fees and re-delivery for the exchanged item(s).

Changed your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.

How to cancel your order:

Contact us at support@goodgirlrebel.com with your order # to cancel your order.

We'll email you confirmation of your cancelled order

We can cancel your order within 24 hours of placing it before processing starts.

However brands charge a $5 fee for orders cancelled while/after processing

We can't cancel your order if your order has already been shipped

If you've cancelled your order, you'll receive a refund within 14 days, depending on your payment provider.

Made-to-order and customised items

Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above by contacting us

Changes to delivery

If you would like to make changes to your order or the delivery time contact us  

It is best to request the exchange of an item while processing before it is shipped/dispatched.

Otherwise, once your parcel has been shipped/dispatched, you have to wait until you receive your package and do the exchanging request. We accept exchanging merchandise (if the mistake is on your end) due to ordering the wrong size for once and only. However, you will need to pay for all returned fees to the brand and re-delivery for the exchanged item(s).

2. Sizing & Colors

You will see all available sizes and colors on the right side in any Product’s Page. If a size or color does not appear, it shall be unavailable at that moment so If you would like to inquire about restocking time, simply email us and you will be posted once the variant is available.

We highly recommend you to refer to each Product’s Size Chart as It may vary from different Brand Partners or Designs; it appears on the right side in the Product’s Page. By referring to each particular size chart, it also reduces additional cost caused due to Return & Exchange (kindly refer to our Return Policy here)

There's a size chart in the product description. You can look at the size guide to pick your fit size.

Made-to-order and customised items

Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is contact us within the stated time. before the order begins processing.

Due to the nature of made-to-order and customised items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.

Due to the nature of Made to order / Customized Items; they are Non-Refundable

Unfortunately, we are not able to take orders via phone call at this moment. Please visit our website to make a purchase.

AT GOOD GIRL REBEL , we accept the following payment options: Visa

Master Card

Paypal

Gift Card

Klarna

Shop Pay

There're some possible reasons that make your payment failed while placing your order:

Your connection may have dropped during checkout

Your card may have been rejected

If you're still having trouble placing an order after multiple attempts, please Contact Us with a screenshot of the error and we'll sort it out for you.

GoodGirlRebel.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country. If you do not see your country please drop us a message and we will let you know the possibilities. 

PO BOXES :

Yes we ship to P.O Boxes, just be aware the shipping time may or may not be slightly longer.

APO/FPO MILITARY ADDRESS Sorry, at this time our shipping partners are unable to ship to APO/FPO military addresses.

NOTE: If you provide a PO Box address, it might delay shipment of your items.

In some cases, there might be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

We guarantee all of our products against material and workmanship defects within the warranty period listed above. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. 

For product-specific policy conditions and warranty periods, READ BELOW.

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 7 days of receiving your order. Buyer is responsible for the shipping cost of such returns.

We are a small to mid sized business so processing returns are costly for us. So there is a 30% restocking fee for such reasons as the above (ie, change of mind, Buyers remorse and Wrong sizing.

 So to be fair to both sides have a good look at what you are ordering and be certain before you place your order. 

Returns not received within7 days from day your order was delivered. Will not be accepted for any form of refund.

Note: When a return is not logged in withing 7 days of delivery. Our brands hold the right to refuse Any refund.

At our (GGR) discretion. We as a platform independed on our brands can chose or not chose to offer a 50% refund back to the customer who returns an item late (after the 7days allowed). Please not that is is on a case by case and only at our discretion.

We respect our brands policy and hope you do as well. Any refund done after the 7 day return window is at our personal discretion. Which means that we as a platform still have to pay the brandsthe full cost of the item and get stock with your returned item.

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging and gifts .

Note: Before Returning Products please Kindly contact us to receive an RMA number and return shipping address for a seamless return. Failure to do so, could cause delay and problem in refund process. 

Custom Made Items: Are not refundable

Custom Measured Wedding Gowns : Are not refundable

If you have received product(s) which you did not order or a damaged/defective product(s), please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact Customer Service via email support@goodgirlrebel.com and let the representative know the details of your package within 48 hours.

Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Tracking your order

After you’ve placed an order, we’ll email you with all the details. Processing time is brand and product specific (can be found on specific product page).

Our brands process your order following their processing time. Once your order is sent, you’ll receive an email with the tracking number.

We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.

If you've shopped items from multiple brands in different locations, We do our best to consolidate into one package. However you may receive more than one package.